Privacy Policy
PasugoAPP ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service"). Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
1. Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: When you register, place an order, or contact us, we may collect personal information such as your name, email address, phone number, delivery address, and payment details.
- Location Data: With your consent, we collect real-time location data from your device to facilitate delivery tracking, rider assignment, and route optimization.
- Transaction Data: Information related to your orders, deliveries, payments, and communication with riders or hubs.
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
- Communication Data: In-app messages, chat logs, support tickets, and feedback you provide.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, maintain, and improve our delivery platform and white-label services;
- To process transactions, confirm deliveries, and handle disputes with photo proof and location trails;
- To verify rider and hub operator identities, ensuring a trusted local delivery ecosystem;
- To send you service notifications, updates, and promotional offers (with opt-out options);
- To prevent fraud, enhance security, and comply with legal obligations;
- To personalize user experience and develop new features for operators, riders, and customers.
3. Sharing & Disclosure
We do not sell your personal information. However, we may share information in the following circumstances:
- With Delivery Hubs & Riders: Necessary order details (excluding sensitive payment data) to complete deliveries — address is only shared after pickup acceptance.
- Service Providers: Third-party vendors who assist with payment processing, cloud storage, analytics, or customer support, under strict confidentiality agreements.
- Legal Requirements: If required by law, court order, or government regulation, or to protect the rights, property, or safety of PasugoAPP, our users, or the public.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
4. Data Security & Retention
We implement industry-standard security measures, including encryption, access controls, and secure servers. However, no method of transmission over the Internet is 100% secure. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., transaction records for dispute resolution).
5. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information;
- Withdraw consent for location tracking or marketing communications;
- Request a copy of your data in a portable format;
- Lodge a complaint with a supervisory authority.
To exercise these rights, contact us at privacy@pasugoapp.com or through our support channels.
6. Children's Privacy
Our Service is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
7. Third-Party Links & Services
The Service may contain links to third-party websites (e.g., Google Play, payment gateways). We are not responsible for the privacy practices of those external platforms. Please review their policies before providing any information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the revised policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please reach out:
📧 Email: privacy@pasugoapp.com
📍 Address: PasugoAPP Delivery Network, 8th Floor, CyberOne Building, Eastwood City, Quezon City, Philippines